Return Policy
Return Policy
Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our return policy before making your purchase.
1. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, we are happy to provide a replacement or a refund at no additional cost to you. Please contact us within 30 days of receiving your order and include:
- Your order number
- A photo of the issue (e.g., the damaged area or misprint)
2. Size and Fit Issues
Since each item is made to order, we are unable to offer exchanges or refunds for size-related issues. To ensure the best fit, please refer to the size charts provided on each product page before placing your order.
3. Order Changes and Cancellations
Orders are processed as quickly as possible to meet delivery timelines. If you need to make changes or cancel your order, please contact us immediately. Once production begins, we are unable to make modifications or issue cancellations.
4. Return Eligibility
Due to the custom nature of our products, we do not accept returns for buyer’s remorse or incorrect ordering. Please double-check your selections, including sizes, colors, and designs, before finalizing your purchase.
5. Lost or Delayed Packages
We are not responsible for lost or delayed shipments caused by incorrect shipping details or carrier issues. If your package is lost in transit, we will assist you in resolving the issue with the carrier.
6. How to Request a Replacement or Refund
To initiate a replacement or refund request, please email us at jcdesignsshop@gmail.com within 30 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
We are committed to providing a seamless shopping experience and appreciate your understanding of our policy. Should you have any questions or concerns, don’t hesitate to reach out to us at jcdesignsshop@gmail.com.